Privacy policy
Privacy Policy
Privacy Policy
Privacy Policy TRUFAM SERVICES LLC Effective Date: Jan 1st, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
TRUFAM SERVICES LLC
("we," "us," or "our") DOES NOT give away customer opt-in information, including phone numbers and consent records, with any partners or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analyticsCookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
Your SMS opt-in data and consent records are never provided to third parties.
The only exceptions are:
Service providers who facilitate the delivery of our text messages
Legal requirements (court orders, etc.)
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Information Distribution & Disclosure:
We do not hand out, rent, or trade personal information. We may provide information with:
Service Providers:
Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers:
In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy
Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our servicesYou may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by TRUFAM SERVICES LLC.
Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
TRUFAM SERVICES LLC
Phone: (813) 722-1355
Email: [email protected]
Website: trufamdrainage.com
Address: 7627 Rottingham Road, Port Richey, FL 34668By
using our website and services, you consent to this Privacy Policy.
Common Questions About Tampa Bay Drainage
What drainage services do you offer?
Trufam installs French drains, yard drainage systems, underground drainage, downspout drainage, foundation drains, sump systems, and seamless gutters. We also offer hydro jetting, drainage repairs, and Peace of Mind Memberships for ongoing maintenance. Every system is designed for the property, not pulled from a template.
How do I know if I need a drainage system?
Every home needs a drainage system. Every home should have gutters, and those gutters should connect to an underground drainage system that carries water away from the property. Beyond that, if water sits in your yard after rain, collects near your foundation, or flows toward your home instead of away from it, you have a problem that will only get worse. A properly designed drainage system is one of the best things you can do for the long-term health of your home.
How do I know if I need a French drain?
If water collects in your yard after rain, if soil stays saturated for days, or if runoff moves toward your foundation or structure, a French drain may be the right solution. The term gets used loosely to describe most types of underground drainage. We walk the property and identify what is actually causing the problem before recommending anything.
What is a foundation drain and when do I need one?
A foundation drain collects water at the base of a structure and moves it away before it can infiltrate the slab or foundation walls. If you are seeing water intrusion at the base of your home, hydrostatic pressure in a crawlspace, or persistent moisture near the foundation, a foundation drain is worth evaluating. We assess the site and determine whether a perimeter drain, interior system, or combination is the right approach.
Do you serve residential and commercial properties?
Yes. We work across residential and commercial properties throughout the Greater Tampa Bay area. Commercial drainage involves higher volumes, larger pipe sizing, and more complex discharge requirements. We design systems accordingly.
How much does a drainage installation cost?
Most drainage projects range from $5,000 to $30,000 depending on the scope, site conditions, and materials required. We do not quote over the phone. Every estimate follows a site walkthrough where we identify the actual problem and design a system for it.
What happens during a drainage assessment?
We walk the property with you, identify where water is entering, how it moves, and where it needs to go. You will leave knowing exactly what is causing the problem and exactly what we would build to solve it. There is no pressure and no guesswork.
How long does installation take?
Most residential drainage systems are completed in two to four days. Larger or more complex projects will take longer. We will give you a clear timeline before any work begins so you know exactly what to expect.
What type of pipe do you use?
We use solid SDR-35 PVC for all underground drainage. Not the flexible corrugated pipe sold at big box stores. Solid pipe holds its shape, does not collapse, and will not trap sediment and roots the way corrugated pipe does. It is built to last.
Do you offer gutter services?
Yes. We install seamless 6-inch and 7-inch K-style gutters, box style profiles, half round gutters, and commercial gutter systems. We can connect downspout drainage directly into your underground system so everything works together as one complete system.
Do you service my area?
We serve the Greater Tampa Bay area from Palm Harbor down to North Sarasota, including Pinellas, Hillsborough, Pasco, and Manatee counties. View our full service area to confirm we cover your location.
What happens if my system gets clogged?
Our systems are built with cleanout access points so the system can be serviced without digging up your yard. If your system needs a deeper clean, we offer hydro jetting services that clear blockages using high-pressure water.
Do you offer maintenance plans?
Yes. Our Peace of Mind Memberships include scheduled inspections to keep your drainage system performing the way it should year-round. Contact us to learn more about the plan that fits your property.
READY TO SOLVE YOUR TAMPA BAY DRAINAGE PROBLEM
Most homeowners who call us are not sure whether they need a sump system or something else entirely. That is a normal starting point. We walk the property, identify exactly what is causing the drainage problem, and design a system specific to your site. You will know exactly what the problem is and exactly what we would build to solve it before anything goes in the ground.
Contact information
PHONE
(813) 722-1355
ADDRESS
6822 22nd Ave N, 410, Saint Petersburg, FL, 33710
Privacy Policy TRUFAM DRAINAGE Effective Date: Jan 1st, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
TRUFAM DRAINAGE ("we," "us," or "our") DOES NOT give away customer opt-in information, including phone numbers and consent records, with any partners or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
Your SMS opt-in data and consent records are never provided to third parties. The only exceptions are:
Service providers who facilitate the delivery of our text messages
Legal requirements (court orders, etc.)
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Information Distribution & Disclosure
We do not hand out, rent, or trade personal information. We may provide information with:
Service Providers:
Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers:
In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy
Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by TRUFAM DRAINAGE.
Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
TRUFAM DRAINAGE
Phone: (813) 722-1355
Email: [email protected]
Website: trufamdrainage.com
Address: 6822 22ND AVE N 410, SAINT PETERSBURG, FL 33710
By using our website and services, you consent to this Privacy Policy.
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